09/26/2016
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Rex (Orlando Int'l Airport, FL)
"All the employees were very nice. Leo was the agent who helped me made the process fast and easy. I was happy with the service and will definitely consider ACE if the option is available on future rentals."
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09/26/2016
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Scott (Miami Int'l Airport, FL)
"Front desk staff at the rental location were awesome. Actually they were more than awsome...they were amazing. This is what customer service should be all about and they sure know how to make sure their customers come first. I'll use ACE at Miami Int'l Airport for now and forever."
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09/26/2016
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Jaclyn (Palm Beach Int'l Airport, FL)
"The woman helping me with my reservation was very patient with me. The shuttle driver was most helpful and friendly. Thank you for a wonderful experience with a rental car for my trip!!"
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09/26/2016
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Joseph (Zagreb Pleso Int'l Airport, Croatia)
"Staff were super friendly and helpful."
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09/26/2016
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Alex (Halifax Int'l Airport, NS Canada)
"Very satisfied. Quick pick up at the airport, very friendly and helpful driver. The staff was extremely courteous, and efficient. Extremely pleased with the rate. It was a new 2017 model, clean and very reliable. Will definitely recommend ACE."
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09/26/2016
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John (Montego Bay Int'l Airport, Jamaica)
"Very good and very nice people. The car was what I wanted and very nice. On time pick up and drop off. Thank you."
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09/26/2016
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Margaret (Palm Springs Int'l Airport, CA)
"The service getting to the rental location was faster than standing in lines at the airport to rent!!!! Service was excellent!"
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09/26/2016
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Vincent (Houston Intercontinental Arpt, TX)
"The staff was extremely friendly!!!"
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09/26/2016
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Rob (Vancouver -South, BC Canada)
"Clear instructions given pre-arrival. Agent was Mr. Raj Singh was an absolute pleasure to deal with. We appreciated the upgrade to a slightly larger vehicle with low kilometers. This made our long trip effortless, safe, and very enjoyable."
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09/26/2016
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Dennis (John Wayne Airport/Orange County, CA)
"Sonny was great, answered all my questions, and provided excellent customer service. Everyone was helpful. Very reasonable, competitive and fair rates."
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09/26/2016
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Daniel (Ft.Lauderdale Int'l Airport, FL)
"As always the ACE shuttle is at the pick up location either when I get there, or within 5 minutes. The shuttle drivers are always very friendly and courteous. Everyone at ACE in Ft. Lauderdale is friendly and happy to assist. I'm always in my rental car and on the road within 15 minutes. I always tell my friends and family about the great service and low rates at ACE."
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09/26/2016
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Steven (Sacramento Int'l Airport, CA)
"Staff was so friendly, office was spacious, clean, and the lounge was HUGE! Great staff. Gave us the best van they had at the time. I have already recommended ACE!"
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09/26/2016
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Londa (Southwest Florida Int'l Airport/Ft.Myers, FL)
"Shuttle driver was very nice, had a brand new bus. Gave us a brand new car with only 7 miles on it"
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09/26/2016
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Glen (Long Beach Airport, CA)
"AWESOME SERVICE!!! Nice car!! BEST Rental Car experience EVER!!!"
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09/26/2016
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Nicki (Guam Int'l Airport, Guam)
"Very friendly and effiecient staff. GREAT service. Thank you"
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09/22/2016
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Katie (Palm Beach Int'l Airport, FL)
"Our shuttle driver from the airport was great. He handled all our bags for us and called ahead so to inform the location of who he had in the shuttle so that our cars would be ready when we got there. Everyone was very accommodating. There were post it notes with our names on our vehicles when we got off the shuttle so we instantly knew which one was ours. The shuttle driver transported all of our bags from the shuttle to our cars while we checked in at the counter. It was all so easy."
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09/22/2016
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Jacqueline (San Diego Airport, CA)
"Most definitely will tell others about Ace. Had the best experience with them."
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09/22/2016
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Wayne (Racine, WI)
"Staff extremely professional and friendly!, 3rd time renting from Ace and had a great experience each time!"
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09/19/2016
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Pixley (Kingston Norman Manley Int'l Airport, Jamaica)
'The best rental service I have received in the island for a long time. Very good service from start to finish."
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09/19/2016
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Joseph (Southwest Florida Int'l Airport, FL)
"Excellent service from the representatives at the desk in Ft.Myers. Thanks so much! Loved my van."
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09/19/2016
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Mathias (Guam Int'l Airport, Guam)
"Your people are the best. They were suuuuuper friendly and efficient. Even when I messed up, they were completely understanding and engaging. I would recommend ACE and you are now my top and only choice for rentals."
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09/19/2016
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Eldra (Sacramento Int'l Airport, CA)
"Customer service was very good. I already put the word out about your company and plan to use them next year."
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09/19/2016
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Salvador (Cancun Int'l Airport, Mexico)
"Everything was excellent. The people that work at ACE Cancun are the best. Very friendly and kind service. Great van, very reliable and the most important thing being in Cancun was that the air conditioning worked perfectly. Would definitely recommend, actually I will use them again for the next time I need a car. You are the best."
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09/19/2016
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Abel (San Juan Int'l Airport, PR)
"Within 5 minutes shuttle picked us up. Friendly service, very professional, and polite. They provide very sufficient service and are very professional. It was recommended to me in my hometown in PA and every time I travel to Puerto Rico I rent from them. I recommend them to everyone I know."
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09/19/2016
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Elizabeth (Orlando Int'l Airport, FL)
"Steven was very informative, friendly and a great smile. Great people skills. He took great care of us. The vehicle was awesome. My son loved the car."
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09/19/2016
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Albert (Jacksonville Int'l Airport, FL)
"The entire experience was excellent. The pick-up and drop-off at the airport was quick and professional."
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09/19/2016
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Denis (Clearwater Airport, FL)
"Very pleasant and helpful. Nice vehicle, plenty of room for 5 adults plus 2 childrens car seats. We are very pleased with ACE and will most certainly recommend our friends and family use them as well."
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09/19/2016
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Kathryn (Palm Beach Int'l Airport, FL)
"Excellent customer service. Always top notch."
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09/19/2016
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Nurul (Prague Vaclav Havel Airport, Czech Republic)
"Highly satisfied with vehicle. Very friendly service. Will definitely recommend."
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09/19/2016
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Tony (San Francisco Int'l Airport, CA)
"The van was a 15 passenger van. The van was very clean and ran fine, has large space for luggage. Very nice customer service, they answered my many questions."
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09/19/2016
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Metocuv (Guam Int'l Airport, Guam)
"Awesome teamwork among the staff. Would most definitely recommend ACE."
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09/16/2016
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Priscilla (Kansas City Int'l Airport, MO)
"Great quality vehicle. We had a Nissan Altima which had alot of trunk space. Good gas mileage. Pick up and returning the vehicle was an easy process. Super quick. Even though its off the actual airport, you can take a quick shuttle bus to the location. Would highly recommend."
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09/16/2016
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John (Palm Beach Int'l Airport, FL)
"Miriam made the start of our vacation pleasurable! Extremely friendly service!"
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09/16/2016
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Francis (Vancouver Int'l Airport. BC)
"Vehicle was excellent. We rented a RAV4 and were very happy with it. Representative at counter and the shuttle driver were great."
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09/16/2016
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Ashley (Hamilton, ON Canada)
"The representative that assisted me was very kind and knowledgeable. The rental was beyond all expectations. Van was very spacious and was equipped with several features such as navigation system, docking stations, etc. This met all our needs."
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09/16/2016
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Nancy (San Diego Int'l Airport, CA)
"Very good customer service -- better than good - helped me in an emergency to get car on short notice."
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09/16/2016
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Sai (Las Vegas Int'l Airport, NV)
"Excellent Service, excellent employees. Really helped travel weary folks like us! Inside where the lobby is was clean. The person working was friendly and quick about coming right outside to inspect the rental and released my deposit."
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09/16/2016
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Prem (Long Beach Int'l Airport, CA)
"Service was exceptional! Thank you. I would highly recommend. This is the first time ever I received such a friendly and exceptional service while renting a car."
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09/16/2016
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Thomas (Tampa Int'l Airport, FL)
"Driver was very polite and drove responsibly. Beyond friendly service at the counter, efficient and helpful. Vehicle was fantastic! Ample storage for luggage, comfortable seating for 7, individual a/c vents throughout the van. Handled well and good on gas. Good Job!
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09/15/2016
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Rick (Bozeman Yellowstone Int'l Airport, MT)
"The service provided by everyone is outstanding. We plan to come out to Montana again next September and I will definitely call ACE Rental cars first."
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09/15/2016
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Reuel (Guam Int'l Airport, Guam)
"I will always rent from ACE. Excellent service."
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09/15/2016
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Angel (Honolulu, HI)
"OMG, the service was amazingly awesome. The vehicle was so awesome my children didnt want to return it. We were so excited and blessed to have been able to rent from you guys."
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09/15/2016
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Suzanne (Calgary Int'l Airport, AB)
"We travel alot and have never been met with such courtesy and respect. Upon entering your office were were immediately aware of the friendly smiling faces and professionalism, especially by the clerk who served us. Excellent service is often not the norm in todays world and we need to make sure you are aware of how wonderfully we were treated by this employee. Her name was Patty and was originally from Mexico and was friendly professional and processed our reservation with great efficiency and went above and beyond to make us feel comfortable and looked after. We will be sure to recommend your services."
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09/13/2016
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Sonya (Orlando Int'l Airport, FL)
" I LOVED renting with ACE the service was excellent. The airport shuttle was perfect in timing and service!!"
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09/13/2016
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Janet (San Diego Int'l Airport, CA)
"I just want to say that my experience with your rental company was 100% great. Your people, upon checking the car out and return are excellent employees. I definitely appreciate not only your price but also the fact that you do not charge extra for an extra driver. This means alot."
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08/23/2016
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Michael, (Las Vegas Int'l Airport)
"Terry was very friendly and helpful. She explained everything I needed to know. A+ customer service from her."
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08/22/2016
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Edmund (John Wayne/Orange County, CA)
"Easy to find the location. Quick service and friendly staff. No problems, clean and no strange "rental car" smell. Great prices!"
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08/22/2016
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Fernando (Hato Int'l Airport, Willemstad, Curacao)
"Francesca and Feidra were great with us. Wonderful friends to take care of us since the arrival to the departure. Thank you so much. I loved the car and comfortable. We hope to use ACE again in Curacao."
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08/22/2016
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Margarite (Long Beach Int'l Airport, CA)
I had no problems and it was what I expected. Your reps are very friendly and very helpful. We will be coming back again to rent again. I have told other family members about ACE."
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08/22/2016
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David (Buffalo Niagara Int'l Airport, NY)
"A frequent renter. Always good experience at the Buffalo location, good availability, and professional service, reasonable pricing too. Friendly service- Best in Class, kudos to Joe and staff! I have recommended ACE and will continue to!"
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08/22/2016
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Lori (Ft. Lauderdale Int'l Airport, FL)
"Excellent customer service. I dealt with Neil who was professional, personable, quick and efficient! I have already recommended ACE."
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08/22/2016
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Annie (Guam Int'l Airport, Guam)
"Someone was waiting for me right on time! EVERYONE was so nice, helpful, and so kind. Nick was awesome, Clare was too. Vehcile was awesome! I would recommend this location. I think this location was by far the best I have been to. Very professional and SOOO nice."
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08/22/2016
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Yamileth (Miami Int'l Airport, FL)
"Prepaid toll is an excellent option when visiting FL. Friendly and professional. Very helpful and informative staff. I made the right decision by renting with ACE. Excellent vehicle, clean condition."
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08/22/2016
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David (VC Bird Int'l Airport, Antigua)
"Great service. The people meeting us were A1 and a credit to your company"
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08/05/2016
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Sarah, (Jacksonville Int'l Airport)
"I'm normally wary of budget car rental companies - long lines, bad service, unfriendly people. ACE was the exact opposite - every part of my experience was enjoyable and efficient! They picked me up personally at the airport, helped me immediately, and all with a smile!"
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08/05/2016
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Lori, (Orange County Airport, CA)
"I am so happy I found this car rental company while searching for a mini van for our vacation. The staff were great to work with and the mini van worked out perfectly."
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08/02/2016
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Carolina (Buffalo Niagara Intl Airport)
"Absolutely. This was my very first time renting a car, and I was nervous but then I felt really at ease with the cordial and efficient way that this was done."
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07/26/2016
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Jim (Clearwater -Downtown, FL)
"I certainly would recommend ACE. I thought the service was exceptional and very friendly."
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07/25/2016
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Rungvit (San Francisco Int'l Airport, CA)
"pick up and drop off was very easy. I was there early but the lady still helped me to get the van. It was very nice of her. Very nice van, happy with it. I will recommend to friends, and I also will be back for the next trip."
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07/25/2016
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Laura (Tampa Int'l Airport, FL)
"The shuttle was real quick. We rented the car and was on the road in twenty minutes. Fastest, most convenient rental I've gotten to date. This agency is a well oiled machine. Other agencies could learn something from them."
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07/25/2016
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Paul (Las Vegas Int'l Airport, NV)
"Excellent service, dependable car. K.Marie, Christian were both top shelf employees! We were checked in and checked out with no hassles....really helped travel weary folks like us!"
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07/25/2016
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Becky (Long Beach Int'l Airport, CA)
"The 2 ladies working picked us up promptly from the airport. They had excellent customer service. I feel like we got our car rental in record time. It was a great experience."
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07/25/2016
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Calin (Palm Springs Int'l Airport, CA)
"You guys rock. It was the best rental experience I've ever had. I will definitely use your services in my future trips to Palm Dessert."
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07/25/2016
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Jonathan (Los Cabos Int'l Airport, Baja CA, Mexico)
"Very good service. The person was already waiting for us to take us to the ACE office. They treated us like friends. Vehicle was good, I didnt want to return it!"
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07/22/2016
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Jeffrey (West Palm Int'l Airport, FL)
"David Kairalla helped me out. He made everything very easy and was very friendly. Top notch employee. Thanks again David"
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07/20/2016
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Chance (San Diego Int'l Airport, CA)
"They were great to work with. I rented a full size sedan and was upgraded me to a new nicer car for no extra cost. They made sure I was happy and okay with that. It worked out great for my trip. I will go back for sure!!"
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07/20/2016
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Richard (San Juan Int'l Airport, PR)
"Very nice and helpful staff. I will use ACE again."
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07/08/2016
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Courtney (San Francisco Int'l Airport, CA)
"Satish is WONDERFUL - helpful, friendly, and professional. He even loaned me his personal phone charger for 24 hours - above and beyond. What an asset he is -- I will be back to ACE because of Satish!. I would recommend ACE primarily because of the fantastic customer service given by Satish. The van was good - the service was exceptional."
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07/08/2016
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Robert (Las Vegas Int'l Airport, NV)
"All enjoyable. Very nice experience. Return process quick and easy. Friendly service."
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07/08/2016
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Ikesha (Palm Beach Int'l Airport, FL)
"The staff is just amazing. Everyone is polite, friendly, helpful and very customer friendly. I tell everyone I know to go see the staff at ACE for their rental needs. They have a great selection of cars, and the service beats all others."
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07/08/2016
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Gaurav (San Jose Int'l Airport, CA)
"Very friendly staff with all the points explained. Vehicle was very clean and shiny both inside and outside. I was happy to rent it."
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07/08/2016
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Ron (Orlando Int'l Airport, FL)
"Airport shuttle made it very easy. The agent was very nice and offered us some specials that were not advertised, which we did take. The rate was honored, and we added the sun pass. Nice, new vehicle. I thought the vehicle, service, and the whole experience was great. We would definitely rent from ACE again."
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07/08/2016
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Jason (Surrey, BC. Canada)
"The person working there was EXTREMELY helpful -- I would highly recommend!"
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07/08/2016
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Deborah (Jacksonville Int'l Airport, FL)
"The shuttle was immediate both to and from the airport, quick painless check in (no overselling insurance, GPS, etc) and at check out too. Plus one piece of paper for the rental and receipt."
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07/08/2016
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Ginger (Long Beach Int'l Airport, CA)
"This location was easier to navigate and park than at the airport car rental agencies. Very pleasant and helpful staff. Brand new vehicle!! Worked perfectly, everything I needed!"
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07/08/2016
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Alayna (San Francisco Int'l Airport, CA)
"We rented a van from ACE because their prices were great! They gave me a Dodge van. Body was nice, it was clean. We took a trip to L.A. for a few days and came back. No problems or complaints."
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07/08/2016
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William (Guam Int'l Airport, Guam)
"Emily and Juan provided amazing service! Neat, spotless, and ran excellent. Chose the Sienna because we're considering buying a new one and this supported that decision."
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06/20/2016
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David (Long Beach In'tl Airport, CA)
"Ashley was awesome, super friendly and helpful, went so far as to pre-set the radio in the rental car to a station my wife asked about, great customer service!"
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06/20/2016
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Charles (Clearwater/St.Petersburg Int'l Airport, FL)
"I've rented many cars, this is my first with ACE and it was the best service I've ever had. Carla was so helpful and went above and beyond to give use the good treatment. Thanks so much."
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06/20/2016
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Carlitos (San Juan Int'l Airport, PR)
"They were very detailed on the giving us information about the rental. Very friendly service. No problems with the rental. I will recommend this service to anyone I know that goes to Puerto Rico."
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06/20/2016
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Joseph (Milwaukee Int'l Airport, WI)
"This was very affordable. I had no problems at all. I have already recommended ACE to several family, friends, and co-workers."
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06/20/2016
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Itzven (Ft. Lauderdale Int'l Airport, FL)
"Its always amazing service and its always a pleasure to be served with a smile and feel like we are family even if its a business. Thank you for the good service and see you another time. That's for sure."
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06/20/2016
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Ronald (Miami Int'l Airport, FL)
"Very friendly staff. One of the best experiences regarding car rental, value of money, options provided and friendliness of staff."
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06/20/2016
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Monica (Regional Southwest/Ft. Myers Int'l Airport, FL)
"I liked the follow-up call that they located my car in short term parking. You will see me again."
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06/17/2016
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Raynee, (Orange County Airport, CA)
"The staff at Ace Rental were compassionate, helpful and very responsive to helping me extend my reservation without any stress at all. They texted clear drop off instructions since my flight left before they opened. I really appreciate the "family", individualized, compassionate treatment. Not to mention the van was in excellent shape and ran great! It almost made me want one! Thanks again Ace Rental."
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06/16/2016
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Eugene (Keflavik Int'l Airport, Iceland)
"The way I was treated I would recommend ACE to any one."
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06/04/2016
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Christine (Guam Int'l Airport)
"I have the Rav4 as one of my purchase vehicles, and I'm glad they gave me this vehicle to rent. Ride was smooth and solid. Absolutely I will recommend ACE and I will rent from Ace again."
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05/31/2016
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Leni (San Diego Int'l Airport)
"Joel was a GREAT help, he really made sure our services were met, that we were taken care of and that the car rental process would be easy for us. We had to make changes to our reservation and he helped us a lot!"
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05/27/2016
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Amanda (Miami Int'l Airport, FL)
"I appreciated the call a few days prior to picking the car up, making sure I understood all that was required of me. The shuttle was waiting for us at the airport and brought us right to the external location. Had such a great experience."
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05/27/2016
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Thomas (Liberia Int'l Airport, Costa Rica)
"I was extremely pleased with my ACE experience in Costa Rica. Thanks again!"
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05/27/2016
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Lyle (Portland Int'l Airport, OR)
"Everyone at ACE/AVR was courteous, helpful and tremendously friendly. It was a great experience, and the rate was good. Thanks."
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05/27/2016
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Kimberly (Bird Int'l Airport, Antigua)
"Very welcoming staff! Went out of their way to make sure I knew where I was going when I arrived at 10pm."
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05/27/2016
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Michael (Tampa Int'l Airport, FL)
"Michael was very friendly. Excellent customer service. Great experience. ACE would be the first place I would recommend."
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05/26/2016
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Danny (Orlando Int'l Airport, FL)
"The counter personnel was excellent. She hand delivered the keys after driving the vehicle from the lot...since I wasn't too keen in getting drenched. Also the shuttle to and from the airport was quite efficient."
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05/25/2016
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Kerry (Sacramento Int'l Airport, CA)
"Very happy with the service and the price. We would definitely recommend ACE."
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05/25/2016
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Steve (Las Vegas Int'l Airport, NV)
"Great experience renting from ACE in Las Vegas. We got in and out in a timely manner and the customer service was excellent. We have a golf group that comes out every year and all four groups rent from ACE."
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05/20/2016
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Chip (Southwest Regional/Ft.Myers Int'l Airport, FL)
"Renold was friendly, welcoming, fast and professional throughout the whole rental process. He didn't have a proper jacket for the weather conditions, but he still ran out where the cars were parked in order to bring us the right car. We needed a vehicle with a USB port so my friend could plug in his smart phone and use the GPS feature. Renold made us feel welcome with his friendly personality. Considering the weather conditions and unfamiliarity to the area, that made a colossal difference and went a long way to help us relax and get the right start on our vacation."
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05/18/2016
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John (Ft. Lauderdale Int'l Airport, FL)
"Easy access. Chose to use ACE off airport than rental agencies at airport. The agents and staff including the drivers were friendly, helpful and knowledgeable. Great team. I received a new vehicle - spotless. We do and we always use ACE."
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05/18/2016
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Christopher (Milwaukee Intl Airport, WI)
"Very friendly staff, my favorite place to rent a car. Best place in town."
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05/18/2016
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Christine (Guam Int'l Airport, Guam)
"Leandra helped us with the reservation and it was the best car rental experience! She took the time to understand our needs and really helped us find the best rental suited our needs. Leandra was friendly, helpful, and very thorough. It was an absolutely great start to our vacation! We look forward to our next rental with ACE- thanks to Leandra for the excellent service that differentiated ACE from the rest."
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05/18/2016
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Leondra (Orlando Int'l Airport, FL)
"The men at the service desk were sooooo pleasant!!! I'm from NY and I was overwhelmed with their kindness. The rates were excellent, but the customer service SOLD ME!!!"
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05/18/2016
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Ronald (Miami Int'l Airport, FL)
"Very friendly staff. One of the best experiences regarding car rental, value of money, options provided and friendliness of staff."
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05/05/2016
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Jordan (Las Vegas Int'l Airport, NV)
"Id like to commend Katice R for providing exceptional customer service at your Las Vegas International Airport location. She went over and above the call of duty to ensure we had an excellent experience."
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05/05/2016
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Shannon (Vancouver Int'l Airport, QC)
"They called me and offered information I needed. Thank you! Easy and prompt arrival. Friendly Service. You have a good accessible system. I just recommended you to a friend."
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05/05/2016
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Robert (Portland Int'l Airport, OR)
"I would recommend ACE in a heartbeat. I wish you had a Cleveland office."
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04/29/2016
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Stanley (Orlando Int'l Airport, FL)
"Service was great from Nasser. Absolutely without a doubt would rent again with you. Your company saved me a couple hundred dollars compared to everyone else. Will continue to use ACE all the time from now on. Thank you."
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04/29/2016
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Scott (Miami Int'l Airport, FL)
"Staff was polite, well-mannered and friendly. I was pleased that all of the rental charges were reviewed up-front without undue pressure to purchase additional coverage. Vehicle provided was as advertised. Well maintained and in good clean condition."
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04/29/2016
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Semjon (Aguadilla Int'l Airport, PR)
"Picked up almost immediately from the airport. Extremely patient agent as well as helpful, and knowledgeable. Actually he charged me $5 less that the agreed rate! The vehicle survived 2000 miles of rugged mountain driving flawlessly. I will gladly use them again."
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04/27/2016
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Dave (Los Angeles Int'l Airport, CA)
"I would like to thank you for the good service (Ms. Ana) when we were there and intend to hire again in the future."
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04/18/2016
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Mya (Long Beach Int'l Airport, CA)
"Lisa helped us with our rental and was so pleasant. She was such a delight. She was friendly, answered all of our questions and concerns with professionalism."
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04/18/2016
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Ivan (San Juan Int'l Airport, PR)
"In the middle of the night I arrived and I was warmly received as if arriving at home. Most kind and professional young man was the driver. Good disposition, respectful, engaging and informative. At the rental station Jaime I think was his name could not have been more courteous and kind. I left one of my phones in the car and less than 10 minutes later it was being delivered to me at the airport terminal. I have already recommended ACE in my office yesterday."
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04/18/2016
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Nate (Orlando Int'l Airport, FL)
"Just wanted to say thank you to Nasser. He did a good job of customer service. He went above and beyond to make sure we were happy. Nasser understands customer service. Thank you Nasser."
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04/13/2016
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Shamus (Milwaukee Int'l Airport, WI)
"Great staff and the service was excellent and fast."
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04/13/2016
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Nichole (Orlando Int'l Airport, FL)
"I recently rented a vehicle from your Orlando Int Airport location for our family trip. The experience was extremely positive. It is your policy to hold a reservation only for 2 hours past the reservation time. Despite the fact that we were late your wonderful staff granted us the opportunity to rent a vehicle. Although, you were not able to rent the vehicle we originally reserved we were grateful that you did even better and gave us a van that would accommodate us all. I would recommend your business to anyone. Well Done !"
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04/13/2016
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Chris (Amman Queen Alia Int'l Airport, Jordan)
"Before arriving at Amman Airport, I sent an email advising of our flight number and exact arrival time, as well as inquiring to the procedure for the car rental pickup. Within 24 hours I received a response cofirming all the details. Mohammed was at the arrivals area waiting for us with a signe with our names. He was very helpful and easy to work with. He was professional, courteous and helpful with our questions."
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04/11/2016
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Gregory (Orlando Int'l Airport, FL)
"The best service I have ever received from any car rental company. You definitely have a repeat customer."
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04/11/2016
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David (Ft.Myers -Southwest Regional Int'l Airport, FL)
"Just wanted to say that you to Amanda and Brittany at the Ft. Myers location they were terrific."
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04/11/2016
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Paul (San Juan Int'l Airport, PR)
"The information I received informed me about everything I would need to know including the accessibility of a shuttle and the hours of the establishment. The shuttle was very easy to find after calling for and even gave us a ride back to the airport. Wonderful. Everyone I interacted with was very friendly."
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04/08/2016
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Dustin (Los Angeles Int'l Airport, CA)
"Very quick shuttle. Very friendly staff! Not only at pick up but at drop off! The guy that was working the night that we returned our rentals asked us how things went and encouraged us to come back to the area and gave us some pointers for navigating through LA! Very nice guy, wish I would have gotten his name in order to give him credit for a job-well-done!"
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04/08/2016
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John (Palm Beach Int'l Airport, FL)
"We have never had such great service in every way!!! Its the best car we ever rented! It didnt shake when we were on the highway either. We would recommend ACE!"
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04/08/2016
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Stephane (Clearwater / St. Petersburg Int'l Airport, FL)
"Wes really took charge. He was waiting for us when we arrived. He was very nice and polite. It was exceptional service."
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03/29/2016
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Paul (Jacksonville Int'l Airport, FL)
"Shuttle was waiting as we stepped out of the Baggage claim area.. Excellent service. Agent who received us at ACE was very helpful, professional, and honest. Exact rate as we booked on-line was honored. We had a Nissan with great gas mileage. Both shuttle rides were excellent with no waiting on either end... the vehicle was good for us... and the staff was very helpful and courteous."
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03/29/2016
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Mari (Las Vegas Int'l Airport, NV)
"Had the same lady at pick up and drop off and she was very friendly and went the extra mile to be helpful. Wish I could remember her name so I could use it. She was working at 10:30pm on both days. Let her know she was appreciated. Thanks"
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03/25/2016
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James (Ft. Lauderdale Int'l Airport, FL)
"Excellent service. The gentleman who handled our rental was gracious, pleasant, and kind."
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03/22/2016
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Ernest (Newark Int'l Airport, NJ)
"Ace Car Rental was true to the amount that was quoted!The BEST rates around!!"
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03/22/2016
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Tien (St. Maarten Int'l Airport)
"Staff at St.Maarten is extremely patient and helpful. Went above and beyond to answer questions about the island."
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03/22/2016
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Susan (Aguadilla Int'l Airport, Puerto Rico)
"You have really great people at the Aguadilla location- so friendly, professional, and understand how tired and disoriented travelers are in the wee hours of the morning. I had one little bobble over a locked steering wheel, but your customer service at Aguadilla (a really patient woman who spoke excellent English) talked me through it. I have already told about five people down there to use ACE."
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03/22/2016
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David (Orlando Int'l Airport, FL)
"Counter agent provided great customer service. The agent worked with us to make sure we met all qualifications. Agent went above and beyond! Great job."
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03/10/2016
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Anshumali (Cancun Int'l Airport, MX)
"Had an amazing experience! We got the best car and it made our trip even more amazing! Dream come true experience !! Thanks ace for making the process so easy and quick...kudos guys!! Gracias!"
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03/10/2016
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Armand (Ft. Lauderdale Int'l Airport, FL)
"We are past customers of ACE and will rent with no other company if ACE is available where we travel. Keep up the good service and pricing!"
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03/08/2016
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Solange (Ft. Myers Int'l Airport, FL)
"My fiancee and I rented an SUV with ACE and we wanted to commend one of your shuttle drivers named Carlos, he was warm and courteous. We were lucky to have him arriving in Florida and on the return. I left my cell phone in the van and he was able to return it to us very quickly at the drop off and it was very much appreciated!"
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03/08/2016
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Ralph (San Juan Int'l Airport, PR)
"Registration was smooth and expedient, the car ran and performed perfectly, and the service was helpful and friendly. Transportation to and from the airport was very timely and comfortable. We will rent from you again! Would absolutely recommend ACE. Cant beat the great service with an outstanding price."
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03/08/2016
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Courtney (Ft. Lauderdale Int'l Airport, FL)
"I was EXTREMELY impressed with the caliber and customer service of all of the ACE staff that served me- the van drivers and the agents who checked us in and out. All were very friendly, kind, and helpful. This was the best car rental experience I've had!"
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03/03/2016
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Stefano (Guam Int'l Airport, Guam)
"Vehicle was a RAV4. Basically new. Great car, and great service - Thanks a lot! Would absolutely recommend ACE."
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03/03/2016
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Irwin (Miami Int'l Airport, FL)
"I was returning the car and my GPS was taking me around in circles and I was getting extremely frustrated....I was running short on time and I started to panic....I called ACE and a fellow by the name of Roman stayed with me on the phone until I arrived at the proper location....He was guiding me with great patience and precision....When I arrived he quickly assigned a driver to rush me to the airport and we were able to make the flight on time....Roman was an angel and ACE is very very lucky to have such an incredible employee."
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03/02/2016
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Les (Palm Springs Int'l Airport, CA)
"Helpful directions, no delays and no surprises. Appreciated the prompt shuttle service to Palm Springs airport."
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03/02/2016
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Eduardo (Los Angeles Int'l Airport, CA)
"Your agent Kevin was professional and courteous while educating me on the differences between commercial and regular car rental. Outstanding job by your personnel. Good, efficient, and easy to use. Well done!"
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03/02/2016
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Nancy (Ft. Lauderdale Int'l Airport, FL)
"Short wait upon pick up. We interacted with a very friendly and helpful man behind the counter when we returned the car. He seemed genuinely proud to work there and interested in making it the best experience for us. The vehicle was almost new, and it was even better than what we'd expected. I will use ACE again and recommend it."
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02/29/2016
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Linda (Buffalo Int'l Airport, NY)
"Great service, great car, very convenient location, best price! I will rent from here from now on. Thank you!"
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02/29/2016
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Carlos (Miami Int'l Airport, FL)
"Everything was great! Very happy with the service."
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02/26/2016
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Barbara (Orlando Int'l Airport, FL)
"Excellent shuttle service and professional friendly drivers."
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02/25/2016
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Tim (Portland Int'l Airport, OR)
"The gentleman driving me from airport to rental was very kind and held a great conversation. Made me feel welcomed. Outstanding price! Heads and tails above all other dealers."
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02/25/2016
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Marcos (Miami Int'l Airport, FL)
"The attendants the helped me were GREAT, friendly and I'll rent it again for sure."
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02/25/2016
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Ronni (Miami Int'l Airport, FL)
"Everything was taken care of quickly and curtiously. No hidden fees...EXACTLY what I was quoted. Miami International location was efficient, and professional."
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02/24/2016
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Joseph (Ft. Lauderdale Int'l Airport, FL)
"From the gentleman who picked me up at the airport to the staff at the rental location everyone was great and very helpful."
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02/24/2016
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Shane (Los Angeles Int'l Airport, CA)
"Excellent service!! Will rent here every time we go to Disneyland."
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02/23/2016
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Thomas (Orlando Int'l Airport, FL)
"Very nice clean car. Low mileage. Very comfortable. No problems at all. Friendly counter staff and drivers."
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02/19/2016
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Elizabeth (Miami Int'l Airport)
"Thank you so much you have encouraged me to use your services in the future."
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02/19/2016
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Wendy (Milwaukee Int'l Airport)
"ACE Rent a Car is the only place I rent cars from. Staff is friendly and helpful. The cars are always clean and reliable. Thank you!!!"
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02/18/2016
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Janice (Fort Lauderdale Int'l Airport)
"Server very friendly and willing to repeat instructions when we had questions. No hard-sell for extra insurance or upgrades. Thank you, great job. We will look for ACE the next time we need to rent."
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02/16/2016
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William (Orlando Int'l Airport, FL)
"We would like to express our total satisfaction with ACE. This is our third rental and it gets better each time. Part of this is due to your employee named Miguel. He was polite and helpful and gave us a wonderful car. His ability to help us made our vacation even better than we could ever imagine. We will be customers forever and spread the news of your amazing business to other northerners visiting the Sunshine state."
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02/16/2016
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Juan (San Juan Int'l Airport, PR)
"Great information. The driver was very polite. Great customer service."
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02/15/2016
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Mark (Tampa Int'l Airport, FL)
"Everyone at the Tampa office is always very caring. We rent every week and they take care of us."
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02/12/2016
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Gary (Jacksonville Int'l Airport, FL)
"Everything was very smooth. Your people were great to us and provided exceptional customer service! Vehicle was very nice. Thank you"
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02/12/2016
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Charles (Tampa Int'l Airport, FL)
"First rental with ACE. Absolutely wonderful staff. We'll be renting again in Tampa. Thanks"
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02/10/2016
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Willie (Orlando Int'l Airport, FL)
"Customer Service agent, Angel, explained everything in detail and was very helpful. Would definitely rent again with ACE!"
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02/10/2016
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Esther (Guam Int'l Airport, Guam)
"I am writing this email to inform you about how grateful I am for your great service"
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02/10/2016
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James (Tampa Int'l Airport, FL)
"Excellent and friendly service. Beyond good."
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02/09/2016
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Michael (San Juan Cruise Ship area, PR)
"Service was excellent at return office in Condado"
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02/09/2016
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Joan (Miami Int'l Airport, FL)
"Frank behind the counter greeted me with a smile. He complimented me on being so organized and his attitude was nice, upbeat, and kind. He made this experience start off perfectly. The car is a car. No substitute for a friendly customer service agent. Thanks Frank!"
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02/09/2016
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Charlotte (Tampa Int'l Airport, FL)
"I would like to commend one of your shuttle drivers, Leighton, who was extraordinary in customer service toward my husband and myself. Leighton saw us walking toward the office to return the rental car as he was getting ready to go back to the airport. He stopped and offered to check us in himself to alleviate the wait. We declined and when he returned, he grabbed the bags and off we went. He asked us where we were from and we engaged in charming friendly conversation which was much more than just polite lip service. Leighton is truly an asset to your company and he certainly made a lasting impression on us."
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02/04/2016
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Thomas (LaGuardia Int'l Airport, NY)
"The representatives were most kind, professional, helpful, and I believe that they were and are the best asset to your organization. Will recommend ACE to my family and friends."
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02/04/2016
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David (Jacksonville Int'l Airport, FL)
"Very courteous, pleasant shuttle driver. We appreciated him. Excellent service by the personnel, very good vehicle that met our needs. Good value all and all and would highly recommend ACE to others."
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02/04/2016
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Scott (Tampa Int'l Airport, FL)
"Really good info on the website on where to go in the airport to get the pick up. Driver was polite. The van was actually pulling out when I walked out of the door, and he turned around to pick me up. Thanks! The agents were friendly and helpful."
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02/03/2016
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Dana (San Francisco Int'l Airport, CA)
"Our experience with ACE Rental was wonderful! We were worried as we had 5 children travelling with us but you all made the experience smooth and efficient! We got our van right away, it was very clean. Tony, our shuttle driver was superb also! Thank you so much fora great van and experience."
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02/03/2016
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Craig (Tampa Int'l Airport, FL)
"Excellent Vehicle, service employee was very helpful."
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02/01/2016
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Doug (Ft. Lauderdale Int'l Airport, FL)
"The whole experience was awesome."
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01/29/2016
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Tarek (Heathrow Int'l Airport)
"Excellent vehicle and very suitable for our travel. Thank you!"
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01/28/2016
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A.J. (Orlando Int'l Airport, FL)
"Just rented from the Orlando location and had a great experience at check in with Stephen. He was very prompt and managed ALL the incoming calls and helping us quite well. Also would like to point out the driver, I didnt catch his name but he was very friendly and welcoming. Thank you for making a stressful situation all the more better!"
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01/25/2016
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Todd (Los Angeles Int'l Airport, CA)
"Excellent services from the General Manager Neil, to Gustavo, and to the courteous young man sweeping the floors. In all my travels when renting vehicles I have never received better service than from your company. Thank you for creating an outstanding team. - Good Job!"
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01/25/2016
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Harry (Orlando Int'l Airport, FL)
"The staff were professional, courteous, and represented their organization in a friendly and professional manner. I was very pleased with ACE and will continue to use them when I travel."
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01/25/2016
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Takara (Ft. Lauderdale Int'l Airport, FL)
"Alvaro was extremely friendly and helpful. Alvaro went over every intricate detail and asked me if I had any questions. He greeted me with a warm smile and just really made my experience enjoyable. He even sang Happy Birthday to by boyfriend in spanish. Vehicle was excellent on gas and was a smooth driving experience. Alvaro was the star of the ACE show!"
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01/21/2016
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Sandeep (Orlando Int'l Airport, FL)
"Awesome, it's a 5 star rating and I was happy to get what I wanted. Will recommend to my friends."
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01/15/2016
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Bill (Clearwater, FL)
"Jordan was there at the airport waiting for me and was the best driver I have EVER had. Marissa was the best! She was friendly and VERY helpful. I have ALREADY recommended ACE to three other people!"
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01/15/2016
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William (Miami Int'l Airport)
"I would recommend to everyone, wonderful service."
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01/04/2016
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Marjoe (Orange County Airport)
"Excellent and friendly customer service. Would definitely return and recommend to others."
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01/04/2016
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Max (Tocumen Int'l Aiport, Panama)
"Your website is very helpful and provided good information regarding the rental of the vehicle specifically the rules regarding insurance for the vehicle for the country of Panama. Your employee Francia was very helpful. She explained the toll road system and how to use the electronic payment system, also how to add money to the account. Again would like to thank Francia and Alex for their assistance. Excellent work on their part."
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01/04/2016
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Hyun (Los Angeles Int'l Airport, CA)
"Because of Kevin, I will keep going back to ACE for my rental needs. He's the best, most professional service I have ever received from any company. You are lucku to have him."
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12/31/2015
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Iris (Orlando Int'l Airport, FL)
"Chris at the location was just outstanding. People dont usually call only when they have something negative to say, and I just wanted to call to say something good. He took really good care us."
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12/31/2015
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Michelle (Calgary Int'l Airport)
"Your representative, Anna, was excellent. A very busy time but she handled the flow well, made eye contact with everyone who came in and let each of us know she or one of the staff would be with us shortly. Changed the car when we realized it would be too small with no fuss at all."
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12/31/2015
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Philip (Santa Ana Int'l Airport, CA)
"I actually ended up telling multiple people about the rental during the trip including a company that has visitors continuously. They are surprised by the ease and cost."
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12/31/2015
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Wilfred (Orlando Int'l Airport, FL)
"Very friendly and helpful shuttle drivers. Best part of your service. The price was exactly as the quote and my deposit was refunded on time. Very clean and comfortable. I had to tell a few veteran friends about ACE. ACE is the place. Happy Holidays!!"
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12/21/2015
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Ana (Orlando Int'l Airport, FL)
"Poonam was excellent, friendly, happy and eager to get me on my way quickly! I appreciated her efficiency and kind manner! Thanks Poonam !"
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12/21/2015
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Maldon (Sacremento Int'l Airport, CA)
"Great people to converse with, answered all questions. I have future plans & your company is my only choice"
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12/18/2015
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Robert (West Palm Beach Int'l Airport, FL)
"Very nice from the office staff to both drivers who came to the airport. Very professional!! This was a easy location to find and the staff was excellent. Will use again for next years vacation trip. A++++ service."
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12/18/2015
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Edith (Portland Int'l Airport, OR)
"Excellent services by the staff"
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12/11/2015
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Edward (Fort Myers, FL)
"I definitely will use Ace every time I need a rental car. Great experience."
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12/10/2015
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James (San Diego, CA)
"Very friendly and kind. Went out of their way to meet my needs."
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12/10/2015
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Tracy (Orlando Int'l Airport, FL)
"I just had to commend you all on your outstanding service!! I returned the vehicle to your lot yesterday. I was greeted immediately by your employees and I was on your shuttle and on my way to catch my flight within 2 minutes of parking the car!! Superb service!! Thank you!!"
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12/10/2015
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James (Ft. Lauderdale Int'l Airport, FL)
"This is our 2nd time using ACE while we are in Florida. All the people there are so nice and easy to do business with. Especially the fellow that checked us in. Even the drivers that took us to and from the airport were more than nice to us. We will definitely use ACE again. The car was very clean and easy to drive as well."
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12/04/2015
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Sarah (Orlando Int'l Airport, FL)
"Very friendly shuttle drivers! The people working the front desk were extremely nice. I would definitely come back to this location."
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12/04/2015
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Brian (Miami Int'l Airport, FL)
"Our rental experience in Miami last week was excellent so we are renting from you again in December in Edmonton Alberta Canada."
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12/01/2015
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John (Orlando Int'l Airport, FL)
"Shuttle driver and lady behind the counter were very pleasant and helpful. We had a Maxima. It was a very nice car. Very happy with it. Off airport services can be less than ideal for travelers but I was impressed how smooth it went. Calling the rental agency and being told where to wait for the driver was simple. The ride over was smooth. The checking in and out process very easy."
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12/01/2015
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Michael (Ft. Lauderdale Int'l Airport, FL)
"We always rent there. Your employees are friendly and knowledgeable. Service is excellent. The transportation to and from the terminal is efficient and most of the drivers are friendly. The best car I've ever driven. I rent it every time. We always recommend ACE."
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11/23/2015
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Kevin (Tampa Int'l Airport, FL)
"I was very pleased with ACE and I intend to use your company again."
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11/20/2015
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Elizabeth (Ft. Myers Int'l, FL)
"Loved the service, the price; will rent again next year!"
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11/18/2015
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Jerri (San Diego Int'l Airport, CA)
"The red Mustang was a blast to drive!!! Had a GREAT time in San Diego with the top down!!"
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11/17/2015
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Chanel (Los Angeles Int'l Airport, CA)
"The service was superb and hassle-free. The vehicle was awesome. I would definitely rent again, I have already recommended ACE to a few friends."
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11/17/2015
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Connie (Orlando Int'l Airport, FL)
"I just want to THANK YOU for the excellent customer service I received at your Orlando, FL location (10/30/15-11/3/15)...I have never rented a car from a place where everyone, and I mean everyone was soooo nice...I cant wait to go on another trip and rent from you all again!!!! You're the BEST!...Connie from California!"
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11/16/2015
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Jacob (Budapest Int'l Airport, Hungary)
"Transportation instructions on the rental receipt were excellent. The staff at Clickrent are the friendliest staff I have ever encountered. Very good value for the price."
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11/13/2015
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Tito (Aguadilla Int'l Airport, Puerto Rico)
"The best of the best, very professional, helpful and friendly employees! Next year the'll have my business again"
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11/13/2015
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Herve (Picton Ferry Terminal, New Zealand)
"Very friendly. The vehicle was in good shape"
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11/12/2015
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Richard (St.Petersburg/Clearwater Int'l Airport, FL)
" The car was great and on both occasions the shuttle driver was courteous, friendly, and informative. Leaving Tampa I left my cell phone and id in the shuttle. The driver Leighton, had already pulled out but circled the airport and got it back to me within 10 minutes. He saved the day going the extra mile. I am greatly appreciative.
Had it not been for him I might not have made it back for days. Its nice to see hard working honest individuals who say they like their job.
Thank You"
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11/10/2015
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James (Orlando Int'l Airport, FL)
"Best rental car experience ever in Florida. Kudos to all the staff at your Orlando site."
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11/09/2015
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John (Clearwater Airport, FL)
"Very satisfied and if there is an ACE car rental in the next location I am going to I will use it!"
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11/06/2015
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Robert (Santiago, Dominican Republic)
"I have been renting from Ace for over 10 years and have always had a great experience working with your employees."
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11/04/2015
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Debra (Jacksonville Int'l Airport, FL)
"The driver was very helpful in getting my elderly mother in the van and helping with luggage."
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11/03/2015
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Omar (Aguadilla Int'l Airport, Puerto Rico)
"Agents super helpful. Excellent vehicle quality. Definitely I'll recommend them and I'll rent with you again"
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11/03/2015
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Brock (Denver Int'l Airport, CO)
"The shuttle directions explicitly placed and cleanly readable both online and in the confirmation email was very helpful. Excellent service. Your prices are awesome. Will use you guys every time you're available."
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10/30/2015
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Ann (Orlando Int'l Airport, FL)
"The Best experience I have ever had with a rental company!"
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10/29/2015
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Anna (Los Angeles Int'l Airport, CA)
"Terrific staff and friendly service"
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10/28/2015
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Lorraine (Guam Int'l Airport, Guam)
Staff were prompt for airport pick up; Car rented was very clean; was informed about the no-smoking policy in car which I really like; car rental return process was easy; airport drop off was prompt as well. Overall the staff were very professional and courteous.
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10/26/2015
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Darin (Ft. Lauderdale Int'l Airport, FL)
"Neil is the BEST in Ft. Lauderdale!! We were SO lucky to get him. So helpful with questions in the area. His recommended places to eat were PERFECT!! Plus, he's SO nice and polite. We LOVED him!! Hope ALL the agents are line Neil!!"
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10/22/2015
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Michelle (Jacksoville Int'l Airport, FL)
"The Jacksonville team is top notch and makes the entire experience with ACE outstanding- from pickup, check in, check out, and return. Professional, pleasant, friendly, attentive, expedient - they really are unmatched. I have rented from other companies and never experienced the consistency of these qualities like I do with the Jacksonville ACE team. Thank you!"
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10/22/2015
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David (San Francisco Int'l Airport, CA)
"We were very pleased with the entire process. Service was fast, efficient, car clean and staff very helpful. We will recommend them."
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10/19/2015
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Brittany (San Diego Int'l Airport, CA)
"The guys at ACE Rent A Car in San Diego are awesome and should be commended for their excellent customer service."
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10/16/2015
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Joe (Tampa, FL)
"People were very friendly, from the check in to the nice young guy who drove us back to the airport."
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10/07/2015
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Douglas (Guam)
"One word about our experience .... Amazing !!!!"
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10/05/2015
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KeShauna (Las Vegas Int'l Airport, NV)
"I love "ACE". I love the pricing and the staff at the airport location is awesome! Malik was very helpful! I am a repeat customer and I plan to keep coming back."
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09/23/2015
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Bennie (Ft. Lauderdale Int'l Airport, FL)
"Rates were awesome. Keep up the good work. I had the Hyundai Elantra it was a very good car. I have already recommended to my daughter and a couple of friends. Again, awesome job ACE!"
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09/21/2015
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Alfred (Milwaukee Int'l Airport, WI)
"Staff was excellent. Car was clean and reliable. They were excellent in the whole process from renting and returning."
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09/11/2015
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Olivia (Las Vegas Int'l Airport, NV)
"I highly recommend ACE Rent A Car! They were nothing but great, and my rental including insurance was less than $300 for 13 days."
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09/10/2015
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Courtney (Houston Intercontinental Arpt, TX)
"I've utilized your services on multiple occasions and each time has been a pleasant experience. The front desk staff as well as the staff who clean the vehicles are very friendly, work very efficiently to get the customers in and out and all are very professional. Shantay was extremely patient and helpful during the check out process. Good customer service seems to be a thing of the past but not as this rental location. Thank you all for your help!"
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09/09/2015
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Susan (Towson, MD)
"We have rented cars on two occasions from ACE in Towson, MD. On each occasion these gentlemen were nothing but courteous, professional and a joy to deal with, making the rental process fast so we were on our way. The cars were always clean, reliable and comfortable. I would recommend ACE to anyone, and we will continue to use them for our future needs."
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09/08/2015
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Jeff (Los Angeles Int'l Airport)
"I like the fact the rental location is located off airport grounds to avoid related surcharges/fee/taxes which ACE passes on as savings to the consumer."
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09/08/2015
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Frankie (Los Angeles Int'l Airport)
"All of the staff were super friendly, and made me laugh as I had a late flight and terrible time before arriving to rent the van."
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09/05/2015
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Mariana (Curacao Int'l Airport)
"The lady who picked us up at the airport was very kind and helpful. Also, she explained everything about the terms and conditions, and even gave us information about the island and where to go. We liked it very much."
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09/03/2015
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Elizabeth (Grande Prairie, AB Canada)
"I recently rented a car at Grande Prairie, AB. Just wanted to say thank you for the excellent, prompt and friendly service from your representatives there."
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09/02/2015
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James (Guam Int'l Airport, Guam Micronesia)
"I was met at the airport by a young man that was very helpful and friendly. Your staff made it a pleasant experience. It was a great experience especially using an off airport rental. It went so much better than I expected, and the staff was great as well as professional. Will do again."
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08/31/2015
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Tana (San Francisco Int'l Airport, CA)
"The woman that assisted me could not have been more helpful ! Very, very good. Outstanding Service! The vehicle was very clean and new."
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08/26/2015
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Anne Maree (Auckland Int'l Airport)
"Just a note to say a big thank you to the staff at Auckland Airport and in particular Michelle. She dealt with us in a very professional, courteous and efficient manner. We were in and out in minutes. Car was explained to us and we were on our way with no problems during the 10 day hire. Returning the car was just as easy and painless and the Shuttle Bus ready to return us to the Airport when we were ready. No wonder we keep coming back to ACE --Thank you"
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08/24/2015
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Theresa (Tampa Int'l Airport, FL)
"I want to thank David from the Tampa site. I got lost returning my car. I called the office from the side of the highway, panic stricken and David stayed on the phone with me until I got to Cypress St. I cannot thank him enough for helping me. He is a great asset to the company, don't let him go! I give him 5 stars for customer service. Thank you all!"
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08/19/2015
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Rickie (Tampa Int'l Airport, FL)
"A HUGE thanks to ACE Rent A CAR of Tampa for giving me a great rental rate in order for me to keep delivering so that I can make money until I find a decent car."
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08/19/2015
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Kate (New York LaGuardia, NY)
"The shuttle came within 10 minutes of calling to request it. I waited 10 minutes to get the car, the paperwork took less than 2 minutes, nobody pressured me to purchase additional insurance and I was even given an upgrade on the vehicle. The vehicle was clean and comfortable and I was very satisfied. Returning the vehicle took 10 minutes and we were on the shuttle back to the airport. I will tell others about this company and I will use this service every time I rent. Just wanted to thank you and tell you your service is great and the price even better!"
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08/17/2015
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Janet (Orange County / John Wayne Aiport, CA)
"Sasha was wonderful, personable, and hard working."
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08/17/2015
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Rosadelima (Guam Int'l Airport)
"I suggested this car rental to my colleagues for their next trip. Thank you for the services."
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08/07/2015
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Kyle (Riga Int'l Airport, Riga, Latvia
"The Riga Latvia office was really great to work with. I also had very friendly service over the phone with Lucy at the ACE Call Center- she was really helpful!"
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08/05/2015
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Anthony (New York - Midtown, NY)
"My agent was excellent. Very friendly and efficient!"
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08/05/2015
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Kelly (Milwaukee - Kenosha, WI)
"I have rented the Kia Soul twice in the last 3 weeks and both times everyone in the office has been extremely nice. Will recommend!"
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08/05/2015
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Stephen (West Palm Beach Int'l Airport, FL)
"I was very pleased. Prompt shuttle service from/to airport. No waiting at the counter. Informed and friendly staff.. Two thumbs up!"
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08/05/2015
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Pablo (Orange County, CA)
"The driver was very informative when they picked us up, she took us to the location prior to us calling to notify that we had arrive."
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08/04/2015
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Chernice (Jacksonville Int'l Airport, FL)
"The owner gave me a wonderful deal and car, will not forget my experience. Great deal for local renters or out of town residents."
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08/03/2015
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Sarah (Portland Int'l Airport, OR)
"The staff was AMAZING! If I make it back to Portland I will definitely be going here. :)
Very good vehicle quality. Would most definitely recommend ACE."
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08/03/2015
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Linda (Tampa Int'l Airport, FL)
"Friendly, Efficient. Reasonable price for my two week rental. Quick shuttle from airport; Clean; Friendly staff; Few minor issues ....ACE provided a credit to help compensate... Very appreciative. Definitely would use again on my next trip."
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07/08/2015
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Robert (Sacremento Int'l Airport, CA)
"The entire staff was very friendly and made me feel welcome. More so than any other rental car company. Very good vehicle quality. I would recommend ACE!"
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07/08/2015
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Michael (Skopje Alexander the Great Airport, Macedonia)
"It was a wonderful experience. We missed our connecting flight, and so we worried the car would no longer be available the following morning. It was and with the same rate minus the missed day. And she served us much needed coffee before we left. The economy-style Mercedes was a pleasant surprise, because they are typically unavailable in the U.S."
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07/05/2015
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Kareem (San Juan, Purerto Rico)
"Whenever I go to Puerto Rico I always use ACE. Car was very good. XM radio was quite good. I have been renting from ACE for the past 8 years. And I always recommend to anyone that asks."
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07/04/2015
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Marcos (Vancouver, BC Canada)
Easy access place. Service was great, they opened on a Sunday just to hand me the car. I got very late and heard no complaints at all because of this. Excellent vehicle, really good to travel for long distances. I did about 2000km with it and no complaint's at all.
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06/30/2015
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Jeff (Tampa Int'l Airport, FL)
The guys at your Tampa location were very helpful and provided extra help and assistance to us. They made our trip very enjoyable. They deserve a raise. Thank you
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06/29/2015
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Jonathan (Regional Southwest / Ft. Myers, FL)
Absolutely the best value and service was way above Hertz or National....Ace will be my first choice for personal rental from now on.
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06/27/2015
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Angie (San Juan Int'l Airport, PR)
The airport shuttle took us straight to the rental office where we picked up our van. Safe and quick!! Yes, they gave us general directions to the highway that led to our villa.
We had a brand-new 2015 Dodge Caravan for us six. It was great!! No problems. Very spacious.
Highly recommend! The people were VERY easy to work with.
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06/23/2015
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Darlene (Regional Southwest Int'l Airport, FL)
Could not expect any more your staff is exceptional in every way. Chris was the best. He went above and beyond expectations. Your drivers are kind and professional.
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06/16/2015
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John (Milwaukee Int'l Airport, WI)
The driver who picked us up was awesome; very helpful with directions when we asked how to get to the highway. Then he helped us with the papers to get our rental. He was super friendly. We love renting from ACE and will do so in the future.
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06/15/2015
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Eric (Regional Southwest/Ft. Myers Int'l Airport, FL)
I had a great experience with this rental company. Everyone was friendly and the service was fast and efficient. The car was brand new. The three day deal for rental was very fair. I will use them again as the need arises.
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06/12/2015
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Mike (St. Petersburg / Clearwater Int'l Airport, FL)
The associate was very friendly and detailed. Your prices are amazing!! We figured we would get a much older vehicle for the price we paid. We were very surprised to get a nearly new vehicle!! We will definitely recommend ACE to others! Your prices, service and vehicles are outstanding! Well done!!!
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06/12/2015
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Ronald (San Juan Int'l Airport, PR)
Everyone was very pleasant and helpful, the process was very quick as well.
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06/11/2015
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Sarah (Ft. Lauderdale Intl Airport, FL)
Just a quick thumbs up for Pierre at your Ft. Lauderdale location. I noticed how very friendly, professional and thorough he was when I picked up the car, but today he literally went the extra mile and drove me quickly to the airport rather than watching me wait for the shuttle so that I didn't miss my plane. My GPS sent me the wrong way and then I got stuck at a drawbridge that wouldn't close. I surely would have missed my flight. Many thanks !!
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05/29/2015
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Maria (Ontario Int'l Airport, CA)
Chaira was very friendly and informative. We wanted to add a 3rd day and Chaira made it doable. Vehicle quality was very good. We would definitely recommend ACE.
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05/21/2015
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Herbert (Ft. Lauderdale Int'l Airport, FL)
Good prices, friendly people, good location and new fleet. It is easy and simple to rent a car from you.
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05/18/2015
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Yogesh (Miami Int'l Airport, FL)
Excellent customer service from ACE Rent A Car at Miami Internationl Airport location. The agent Juan was working. I found the agent was so kind when the car was returned.
Great service from Ace. Kudos!!!!
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05/11/2015
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Chris (Sacramento Int'l Airport, CA)
Hi, I recently rented from ACE in Sacramento. Zoey in the Sacramento office went out of her way to get me checked out and to the airport in time to catch my flight. If it wasn't for her kindness, professionalism, and promptness, I probably would have missed my flight. Please pass this message on to the appropriate people. Thank you so much. And thanks again, Zoey
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05/09/2015
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William (Portland Int'l Airport, OR)
Very happy with the entire experience. The employees at the PDX location were outstanding! I would encourage friends and anyone else to rent. It was a pleasure having the unique service of personal pickup and transport back to the airport.
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05/05/2015
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Michelle (Houston Intercontinental Airport, TX)
Great staff! Will use ace again because of the staff. Best ever. Please tell staff family from Denver really appreciated their hospitality.
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05/05/2015
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Andrea (Tampa Int'l Airport, FL)
The gentleman the rented the car out to me and the one that checked it back in were great! Friendly, attentive and helpful.
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04/25/2015
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Donald (Clearwater/St. Petersburg Int'l Airport, FL)
Very professional. Darci the representative was very helpful...she made us feel that we were special. She was a very good in making our experience a pleasure to want to come back. The professionalism was superb! When we picked the car up and when we returned it. Thank them for the good experience.
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04/24/2015
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Linda (Ft. Lauderdale Int'l Airport, FL)
Very pleasant! Alvarado was full of joy that was contagious! I don't remember the name of the gentleman that assisted me when I returned the car, but he was very kind. Very pleasant experience.
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04/22/2015
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Daisuke (Houston Intercontinental Airport, TX)
I was greeted by such a friendly and courteous staff. Special thanks to Macy, Shantay Ligos for their kindness and wonderful service. Not only friendly but very considerate with the client's needs. They even helped me get a post stamp for a correspondence that I had to send locally at the last minute.
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04/20/2015
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Reyna (Miami Int'l Airport, FL)
Had a GREAT experience with ACE!! I will definitely use you guys when traveling to Miami and will recommend you guys to all my friends and family!! Thank you!
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04/14/2015
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Linda (Kenosha - South, WI)
Wonderful Staff!! YES, the staff was honest, and didn't try to talk us into anything we didn't need. I had a wonderful experience renting a vehicle through ACE for my family vacation. The vehicle was new, clean, and in great shape. It was loaded with extras, and I felt my family was safe and comfortable during the trip. The staff was professional, friendly, and courteous! I will definitely come back to ACE for my next vehicle rental, and I have already recommended ACE to others! Thank you ACE!!
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04/14/2015
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Jennifer (Los Angeles Int'l Airport, CA)
A bit confusing at first but once I got to the Parking Lot the shuttle driver was there and he was awesome. He helped me with my luggage and assisted me with taking it out of the van too. Very friendly, helpful and informative. The guy at the check-in desk was great. Provided super service.
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04/14/2015
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Mario (Los Angeles Int'l Airport, CA)
I've rented alot of cars over the years and this location hands down made my drop off super fast and dropped me off curbside so I wouldn't be late awesome staff!!
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04/13/2015
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Thomas (Southwest Regional Int'l Airport, FL)
Loved the van we rented. It was a 2015, new, clean and ran great!!! We never heard of Ace until I did a lot of internet research.
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04/12/2015
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Mary Ann (Miami Int'l Airport)
Very friendly staff. Received free upgrade, and the car was clean and comfortable. Although off airport property, pick up was quick and close to airport. Cant beat the price. Definitely will be back--:)
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04/11/2015
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Richard (Tampa Int'l Airport)
The shuttle driver was the most courteous, friendly, helpful employee we have ever encountered at a car rental agency! Thank you!
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04/01/2015
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Michael (Ft. Lauderdale Int'l Airport, FL)
We were picked up at the airport and brought to the rental sight. The driver was courteous and professional. We have rented from Ace twice and intend to do so again. Your agents are friendly and knowledgeable. We love the Hyundai Genesis! No complaints. Your prices are good and your cars are well maintained. Your staff is friendly and professional.
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03/25/2015
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Ryan (Denver Int'l Airport, CO)
Great, fast and friendly service. Will use ACE whenever I'm in the Denver area. Thank you again for your great service!!
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03/25/2015
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Rosie (Tampa Int'l Airport, FL)
This is the only rental place I use. I always get what I'm looking for and staff is super helpful and very friendly.
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03/23/2015
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Judi (Calgary Int'l Airport, AB Canada)
Dear Friends at ACE! I am so grateful for your excellent service and outstanding price. Emil picked me up quickly at the airport, and shuttled me back to the airport helping me make my flight! (Please thank him for me!) Also, I was impressed that your staff called me on the second day to ask if everything was okay with the car! Great customer follow up. Also, when I left a letter and my receipts in the car, the other Emil, went to retrieve them for me and they are mailing my letter to me.
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03/19/2015
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Diane (Edmonton Int'l Airport, AB Canada)
Extremely friendly, courteous staff. The staff was extremely efficient and helpful. A pleasure to deal with. A great little car. Worked very well, not a problem. I would highly recommend using ACE Rent A Car in Leduc, Alberta. Amazing
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03/13/2015
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Heather (Portland Int'l Airport, OR)
The van was at the airport when we called for the shuttle, there was no wait for pick-up. The driver was super helpful and friendly. Service was excellent. Exceptionally nice staff. ACE will be my go-to rental service anytime I go to Portland.
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03/13/2015
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Michael (St. Petersburg/Clearwater, FL)
For the most part, a vehicle is a vehicle whether from one agency or another to me. What makes a great experience was the shuttle and the front desk. Both went out of their way to be fast yet friendly. Went way out of their way to make sure I had everything I needed. Great rates but more importantly great staff.
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03/01/2015
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Warren (Jacksonville Int'l Airport, FL)
The staff was very professional and helpful. I will be sure to use Ace in the future.
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02/24/2015
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Ronald (Chicago O'Hare Int'l Airport, IL)
Your website is top notch. Fast and effecient arriving. Outstanding friendly service. My rate was lowered by a few dollars. I have recommended ACE for several years now.
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02/24/2015
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Nicholas (San Diego Int'l Airport, CA)
Loved the Hyundai SUV that I had gotten. All the cars there are clean and new. I will defienently rent for them again. Great place with great people. Love the car choice!
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02/23/2015
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Kevin (Sacramento Int'l Airport, CA)
Staff at both pick up and drop off were excellent. We had a good experience. We'll use your service in the future.
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02/23/2015
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David (Ft. Lauderdale Int'l Airport, FL)
The service providers were excellent, helpful, curtious, and friendly !
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02/20/2015
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Dennis (Ft. Lauderdale Int'l Airport, FL)
Very good experience with the ACE staff. I'll use Ace in the future and I will recommend to my friends.
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02/19/2015
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Mark (Montreal Int'l Airport, Canada)
Very friendly, prompt and helpful staff. We actually were able to acquire an upgrade which worked out for the best with what we ended up doing and amount of travel. Vehicle was excellent. I would recommend without a question. I would definitely rent again if available.
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02/17/2015
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Robert (Kansas City Int'l Airport. MO)
I have been using ACE exclusively and repeatedly(2 reservations/month). The ACE staff is the best in town. Vicky spoils me with professional service, fast, efficient, reliable and of high integrity. I will only use ACE and only recommend ACE to friends, family and clients because of the service I receive from Vicky and the team at the KCI airport location. I am treated like family with extraordinary service and always a smile. Thank you to Vicky and the entire staff, you are appreciated.
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02/16/2015
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Brian (St. Petersburg / Clearwater, FL)
Service was exceptional. We were lost returning the vehicle and the staff was amazingly helpful. Thanks ACE, we made our airport connection thanks to you!
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02/15/2015
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Jordan (Palm Springs Int'l Airport, CA)
Awesome! Wont rent a car anywhere but ACE while I'm living in the desert. Thanks Don and Tim! Excellent service, very friendly and knowledgable!! We received a free upgrade! Thanks! Drove like a cloud. I have already recommended ACE !
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02/13/2015
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Elizabeth (Ft. Lauderdale Int'l Airport, FL)
The shuttle driver was very helpful, friendly and got us to the airport in a timely fashion.
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02/10/2015
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Gary (San Juan Int'l Airport, Puerto Rico)
Shuttle pick-up was quick with a nice driver. Very friendly staff. Vehicle was almost new and clean.
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02/10/2015
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Ryan (Los Angeles Int'l Airport, CA)
SUPER RENTAL! Everything was explained to me and multiple options given for payment and insurance and gasoline. Very friendly staff! Quoted online was the same as in store, plus the option of cheaper gas upon return which I accepted! Vehicle had 50,000 miles, clean, up to date oil change, solid breaks, all around great car! I'll be back for sure!
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02/10/2015
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Edward (Palm Beach Int'l Airport, FL)
Quick, pleasant, informal, and friendly. Good people, quick response, and pleasant reactions to my questions.
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02/09/2015
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Mary (Indianapolis Int'l Airport, IN)
We were greeted by a VERY helpful and friendly gentleman who tried to help us with our flat tire, then escorted us inside so we could secure our rental vehicle. The best service we have received. Went above and beyond to make us feel welcome.
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02/09/2015
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Jill (Southwest Florida Int'l Airport, Ft. Myers)
What a relief to finally get to RSW and ACE! A bit of a walk from Jetblue arrivals with a bad knee but a great experience otherwise. Driver very helpful and courteous and rental agent sweet as can be and very professional. Will rent again with you in San Juan.
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02/05/2015
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Marvin (Ft. Lauderdale Int'l Airport, FL)
I would like to say thanks so much to the staff of the Ft Lauderdale Ace Rent A Car office. I would like to especially thank Michael who was superb, Laverne who was so kind and Stanley who made our ride to the terminal fun. I must also thank Iveth in reservations.
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01/26/2015
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Mike (Tampa Int'l Airport, FL)
Shuttle driver was very pleasant and pick up wait time was only about 5 minutes. We were very pleased with the service. The staff was very professional and courteous. There was no waiting at the pick up or drop off. Very satisfied with the service provided. I will certainly use ACE in my future visits to Tampa.
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01/25/2015
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Larry ( Ft. Lauderdale Int'l Airport, FL)
We changed our mind to do an upgrade to a car our 13 year old boy wanted -- a Mustang convertible. Your agent was very sweet and helpful in the process, even though we made her do twice as much work. She also made the 13 year old's fantasy ride around southern Florida come true at a price we could afford. We were VERY happy!!! This was my first rental from ACE, and I will be back and would definitely recommend it to others!!
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01/24/2015
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Suzanne (Los Angeles Int'l Airport, CA)
This is the best vehicle rental experience I have ever had. The shuttle drivers were professional, nice, courteous, and helpful! They even helped us with our luggage. Minimum wait time on pick up and return. He took us directly to the entrance of our airline and helped us unload our luggage. The vehicle was clean and in good condition. We have visited California several times but this is the first time we rented from ACE. Needless to say that ACE will be our only choice from now on...definitely the best rental experience by far!
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01/24/2015
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William (Las Vegas Int'l Airport, NV)
The staff was wonderful and friendly. Vehicle in excellent condition. Would recommend, I think it is a really good company!!
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01/23/2015
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Roy (Denver Int'l Airport, CO)
The vehicle was great! We were so pleased! Very clean, smelled good and in awesome condition!! Great experience!
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01/22/2015
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Alexandra (Los Angeles Int'l Airport, CA)
When I approached the counter, I was greeted with a friendly smile. The whole process speedy and smooth. When I walked up to my van.....WOW!! It smelled CLEAN!!! The first impression was everything to me and I was pleased! The van handled well and glad to say.....no raddling noises as I drove for hours. Thank you!!
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01/22/2015
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Safia (Auckland, New Zealand)
Staff was very helpful and friendly. They went the extra mile. I would rent from ACE again.
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01/21/2015
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Lisa (Los Angeles Int'l Airport, CA)
The agent that checked us in was very helpful, energetic and made our whole experience very good. The service was above and beyond, very impressed!
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01/21/2015
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Helene (Southwest Florida Int'l Airport / Ft. Myers)
My husband and I rented a car from Jan 2-Jan 20th at Ace Rental Fort Myers. Both of our encounters were with one of your employees by the name of Amanda. Amanda greeted us with a smile and gave us excellent service! When an employee does a great job their employer should know! As new home owners in the Naples area, we will surely consider renting from Ace in the future, and will recommend your company to our friends and family. Thank you again to Amanda for her exemplary service. She was great and we are grateful.
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01/14/2015
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Jose (Portland Int'l Airport, OR)
Staff was super friendly and accommodating. Vehicle was in great shape. It was clean and well taken care of. Without a second thought I would recommend ACE and already have.
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01/13/2015
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Laura (Miami Int'l Airport, FL)
I rented a car between Christmas and New Years Eve. I was a bit skeptical as your prices were much lower than other competitiors. WOW what a nice surprise! Very nice staff who were professional and considerate of me as I arrived late for my pick up. The shuttle driver was prompt, respectful and courteous. The office personel were welcoming and helpful with a nice new car for me to enjoy. And he offered helpful advise to boot. Upon my return just in the nick of time for an early return, the staff were friendly, helpful and courteous. I cannot say enough nice things about your office in Miami. Thank you
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01/13/2015
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Jason (Los Angeles Int'l Airport, CA)
I rented a mini-van, very economical. I went to Las Vegas and just used 3/4 tank of gas. I'm very happy with the service. Kevin was very helpful and polite. I definitely will recommend your car company.
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01/08/2015
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Joseph (Ft. Lauderdale Int'l Airport, FL)
The person at the desk very helpful even though it was late at night. He gave us advice and set up everything fast. The shuttle was fast picking us up from the airport, and also very convenient distance from the airport. Dropping us off was fast too. Special thanks to the driver to help me get back to the office and get my backpack with our documents in it. We were still able to make our flight due to his help. It was the best price compared with the other car companies. Almost double price. Hyundai Santa Fe was very comfortable for my family. Thank you and God bless you.
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01/08/2015
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Sheree (St. Maarten, Netherland Antilles)
Everything was great with our rental. We even received a larger car! Thank you for a great experience, definitely will continue to share our great experience.
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01/07/2015
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Susan (Los Angeles Int'l Airport, CA)
The staff were extremely helpful and efficient. They helped us get the car seat in for my granddaughter and the whole process went very smoothly.
We were extremely pleased with ACE. I forgot my IPad in the car and realized it when I got to the airport. They found it for me and delivered it to us at the airport. I feel they went above and beyond to help us out, I would highly recommend ACE.
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01/06/2015
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Lori (Miami Int'l Airport, FL)
Flor was wonderful and very helpful! She offered us a convertible upgrade at an amazing price for a convertible! Although we had to leave the rental car area at MIA airport, it was well worth it. The lines were shorter, the service was amazing, the price was excellent and our driver was awesome and informative. I will absolutely recommend ACE to anyone traveling to Miami!
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01/04/2015
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Dawn ( Ft. Lauderdale Int'l Airport FL)
Staff was extremely friendly, helpful and professional. I loved the vehicle I had, it was brand new and very clean! After some nightmarish experiences at other rental facilities, I have found my new permanent rental car company!! I wouldn't rent from anyone else! Thank you ACE!
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01/02/2015
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Ray (Chicago O'Hare Int'l Airport, IL)
Driver Paul was quick, courteous and friendly. I've used ACE multiple times and its always been a good experience. I'll be back! I took advantage of a one-day special offer that I received via email. Great Rate and great promotion!
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01/02/2015
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John (Tampa Int'l Airport, FL)
Sean was really nice and very helpful with a "GREAT" customer service attitude! I plan to use your services again in April.
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12/31/2014
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Rocke (St. Petersburg-Clearwater Int'l Airport, FL)
We felt as if we got a larger car. Absolutely we would recommend Ace. Thank you. Great experience for the price!!
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12/29/2014
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Richard (Ft. Lauderdale Int'l Airport, FL)
There was minimal wait for the shuttle. Check-in was hassle free. Return was a breeze and was givena ride to airport immediatley. Best deal around for an SUV. Great 2015 Hyundai Tucson with 658 miles. Fantastic! Absolutely would reccommend ACE. Can't beat the price!
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12/28/2014
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Miriam (Chicago O'Hare Int'l Airport)
Wonderful shuttle service, easy, efficient. Drivers both ways were wonderful! Melanie checked us in. She was helpful, informative, professional, and very knowledgeable. We especially appreciate her reassurance when we called to say that we would be an hour late due to our luggage not arriving on the same plane as we did. Melanie was especially helpful and cheerful answering our questions. Loved the Santa hat, Melanie!
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12/28/2014
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John (Minneapolis Int'l Airport, MN)
Very impressed. I usually use other car companies due to business travel but ACE impressed me in every way. Great customer service all around. The attendent had the vehicle warmed up for us when we arrived that was a nice touch! Overall great experience. I would recommend to everyone. Love the personal touch that ACE provides.
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12/23/2014
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Daniel (Las Vegas Int'l Airport, NV)
Customer Service on the phone with agent was EXCELLENT! People were nice and helpful, and rental facility was clean and nice! Service was EXCELLENT! Good rate! Thanks! Vehicle was clean, well maintained, and drove well! I have given the information and phone number to others and will use you again myself.
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12/22/2014
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Mike (St. Maarten Int'l Airport. NA)
Have been using you for over 10 years and always happy. Thanks, see you next year!
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12/21/2014
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Cecilia (St. Maarten Int'l Airport, NA)
Friendly professional service. My first time using ACE car rental and I was very pleased with the process from start to finish.
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12/18/2014
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Charles (San Juan -Cruise Ship Area, PR)
Car looked brand new. Have rented twice with Ace in Puerto Rico and are very satisifed with the overall experience.
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12/16/2014
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Jose (Los Angeles Int'l Airport, CA)
Good value for the money. East pick up and easy return. Friendly Staff. Perfect!!! We were given a 2015 Minivan with 3 miles on it. LOVE IT. Great experience start to finish.
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12/15/2014
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Mary (Ft. Lauderdale Int'l Airport. FL)
Our agent was very helpful at ACE. We would rent from ACE again.
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12/15/2014
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Jason (Los Angeles Int'l Airport, CA)
Can't beat the prices with these guys! I've used you for the last 4 years for a yearly trip to LA with a big group of friends. I'll keep coming back.
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12/14/2014
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Aracely (Los Angeles Int'l Airport, CA)
I rented a van for a project and this company is the BEST!
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12/09/2014
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Todd (Los Angeles Int'l Airport, CA)
Staff was very helpful and friendly. It was the best price for a van in Los Angeles! And the vehicle was practically brand new ... very happy!
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12/09/2014
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John M. (St. Maarten, Netherlands Antilles)
Staff made us feel welcome and were very accommadating. Very good quality of vehicle. Been coming for twenty years. Had the best vehicle ever. I have several friends that visit each year. I tell them all you are the best deal on the island.
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12/08/2014
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John (Norfolk Int'l Airport, VA)
Exceptionally friendly staff.
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12/08/2014
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Delroy (Montego Bay Intl Airport, Jamaica)
The staff kept me informed through the whole process. Very easy to locate, got picked up from the airport by member of staff. Then short drive to rental location. Upon return of rental got dropped off back at airport. Very friend staff both in the office and the shuttle driver. Really pleased thanks.
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12/06/2014
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Lawrence (St. Maarten Netherlands Antilles)
I was extremely impressed with the entire transaction. I will look for ACE whenever I rent in the future.
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12/04/2014
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Mercedes (Chesapeake, VA)
We dealt with the manager of the Chesapeake South location, Bryan. He was just fantastic and spent plenty of time with us, all the while never making us feel like we were asking too many questions.
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12/03/2014
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Steven (Jacksonville Airport, FL)
The shuttle was prompt and convenient. Vehicle was new and just what we needed. Great rate.
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11/23/2014
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Allan (Minneapolis / St. Paul Airport)
Everyone was friendly, fast, and very efficient. The shuttle drivers are "on the ball" and also knowledgeable with info and communication.
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11/23/2014
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Suzanne (Chicago O'Hare Int'l Airport)
Exceptioal service. I left my wallet in the car. Your agent called me on my cell. An agent promptly brought it completely intact to meet me at the O'Hare terminal.
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11/20/2014
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Candace (Indianapolis - East, IN)
The guys were very friendly, very helpful. The car was clean and in great mechanical shape. Thanks!
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11/18/2014
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Kathryn (Ft. Myers Intl Airport, FL)
Pleasant and friendly service. No suprises or extra charges added. I would definitely recommend ACE, I was very satisfied with the service I received.
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11/18/2014
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Charles (Indianapolis Intl Airport)
The counter agents were exceptional! They were helpful, courteous, and very friendly.
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11/13/2014
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Helen (Milwaukee / Brown Deer Rd, WI)
I was 100% satisfied with the car, the cost, and your friendly service. I will rent from you again and recommend you to others.
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11/11/2014
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Donovan (Ft. Lauderdale Intl Airport, FL)
One of the better experiences I've ever had renting a car. Thank you for your efficient operation.
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11/10/2014
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Kathryn (Denver Intl Airport)
The Shuttle came quickly. Agents were speedy and nice people. They had incredibly low renatl rates. The vehicle was excellent and in great shape. We will use ACE again for sure!
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11/10/2014
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Kristine (Atlanta Intl Airport)
The staff is why I am a return customer. Special thannks to Mikey and nice lady at the counter.
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11/10/2014
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Brian (Jacksonville, FL)
I got an upgrade to a SUV, it was very nice. The price is unbeatable and the folks were understanding and helpful.
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11/09/2014
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Richard (Orange County / John Wayne Airport, CA)
Your personnel were very helpful and explained everything in detail. The vehicle that was given to us very clean and ran beautifully.
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11/03/2014
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Roger (Minneapolis/St. Paul, MN)
Awesome service and good prices!
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11/03/2014
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Michael (Jacksonville, FL)
Thank you for a great service.
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11/03/2014
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Nicole (Orange County/ John Wayne, CA)
I had never rented through ACE before but was very pleased. Next time we need a van and will be in the LA area we will definitely choose ACE.
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10/23/2014
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Zulma (Jacksonville, FL)
Shuttle driver was excellent, very friendly and welcoming. Great customer service and price.
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10/20/2014
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Terri (Miami, FL)
Service was exceptional !
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10/15/2014
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Khalid (Ft. Lauderdale)
This is the second time I rented a car from you and I am very satisfied with all aspects of your services. Thank you!
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10/15/2014
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Wendy (Jacksonville, FL)
The shuttle driver was exceptionally nice and friendly. Very impressed with the Jacksonville location. Great staff inside and out. Well done
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10/12/2014
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Nancie (Dallas Love Field)
Very friendly and accommodating. Great Texas hospitality! Price and service were exceptional.
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10/12/2014
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George (Minneapolis / St. Paul)
For years we have gone to ACE first because of your very friendly personnel and excellent service. You're the best!
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10/09/2014
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Betesia (Augusta, GA)
Great prices and hassle free service. Thanks!
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10/09/2014
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Michael (Minneapolis / St. Paul)
First class operation. Always a pleasure renting from ACE. Thank you!!
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10/05/2014
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John (Chicago O'Hare Intl Airport)
Entirely wonderful experience, from the shuttle drivers, to counter personnel, to the car.
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09/28/2014
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Wendy (Minneapolis / St. Paul)
"My driver Rick was hospitable and VERY informative and Mary, at the counter, was as upbeat and efficient as any."
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08/19/2014
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Jason (Chicago O'Hare Int'l Airport)
"I was impressed with the text message I received with a number to call when I arrived for the shuttle. I've used other services at Ohare in the past where I wait and wait for a shuttle and I don't have anyone to call to request one and I'm left wondering if a shuttle will ever come."
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08/14/2014
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Suzie (Indianapolis Int'l Airport)
"Friendly, professional, patient with our large group rental from England with confusing insurances and foreign licenses. Spent a lot of time and happily/pleasantly dealt with many bumps on the road!"
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08/13/2014
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Suzanne (Bloomington, IN)
"I love this place and these guys especially Danny. They are all just so nice they know my name and always greet me when i come in..."
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08/10/2014
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Jose (San Juan Int'l Airport)
"I have already recommended ACE to a relative, and he used your services. I am greatly satisfied with the service and assistance received from your people in San Juan."
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08/02/2014
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Glynn (Elmhurst, IL)
"Exceptionally good, staff were efficient, effective, courteous and friendly.The best rental experience anywhere in the world."
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05/14/2014
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Eric (Milwaukee Int'l Airport)
"I was very impressed with the quality of service! It's refreshing that friendly service still exists."
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05/09/2014
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Leslie (August Regional Airport)
"GREAT SERVICE!! Loved the car! I will rent from ACE again went I return to Augusta, Ga. for my next Visit!"
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03/24/2014
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Paul (Jacksonville Int'l Airport)
"Excellent service. Friendly, accommodating staff; efficient process. Got us in and out very quickly. A great rental car experience."
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03/03/2014
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Marshall (Denver)
"Ace is the best for bands on tour. You can get a great vehicle at a great price. Easy to work with and reliable."
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